We are committed to respecting and protecting the privacy of our users and your personal data.
It applies to Information collected by us, or provided by you, when you visit our website https://www.janes-solicitors.co.uk/ (the “Website”).
This policy is intended to assist you in making informed decisions when using our Website.
This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations) are adhered to.
For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the "GDPR") our main establishment in based in London, UK.
We will always comply with the General Data GDPR when dealing with your personal data. Further details on the GDPR can be found at the website for the Information Commissioner (www.ico.gov.uk).
For the purposes of the GDPR, we will be the “controller” of all personal data we hold about you.
We use the following “processor” third party companies who process data that we hold about you:
- Website management company: Kalexiko. They process enquiries made by potential new clients via our website and monitor visits to our website for the purpose of improving our user experience.
- Website domain hosting company: Moore Legal Technology.
- Hosted service provider: Advanced Legal. They process and store all other information we may hold about you.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Lawful Basis for Processing your data
|Purpose||Lawful basis for processing|
|To register and process your enquiry via our website||Necessary for our legitimate interests (to follow up your enquiry)|
|To manage our relationship with you||Performance of a contract with you
Necessary to comply with legal obligations
Necessary for our legitimate interests (to keep our records up to date and study how our customers use our services)
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, maintenance, support and hosting)||Necessary for our legitimate interests (administration, prevent fraud, supply of our business and network security)
Necessary to comply with legal obligations
|To use data analytics to improve our website, products/ services/ marketing, customer relationships and experiences||Necessary for our legitimate interests (develop our business, improve customer service)|
|To make suggestions and recommendations to you about services that may be of interest to you||Necessary for our legitimate interests (to develop services and grow our business)|
What we Collect
We may collect the following information:
- Your name
- Contact information including email address and phone number
- Demographic information such as postcode
- Other information relevant to enquiries made through our site
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping;
- We may use the information to improve our services;
- Where we have clearly stated and made you aware of the fact, and where you have given your express permission, except for where we have legitimate interests in doing so, we may use your details to send you information related to our services/products through a mailing list system. This is done in accordance with the regulations named above.
How we use your personal data
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Why do we collect your personal data?
We collect, use and disclose your personal data for a number of reasons, including:
- to ensure that we can respond to any order enquiries or any queries and contact you if required or you request us to do so.
- for storing your details (and updating them when necessary) on our database, so that we can contact you in relation to any query you have asked us to answer.
- To administer our website for internal operations, including troubleshooting, data analysis, testing or research.
- to ensure the effective operation of software and IT services used by us (including disaster recovery).
- for other reasons with your consent.
Purposes for which we will use your personal data
We will only use your personal data for the purposes for which we collected it, unless we consider that we need to use it for another reason and provided that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which permits us to do so.
Security and Retention of Data
Sharing Information with Third Parties
We are committed to ensuring that your information is secure. For this purpose, we will not hold your personal data for any longer than is reasonable. Further, we have taken reasonable steps to protect your information against unauthorised access and against unlawful processing, accidental loss, damage and destruction. Nevertheless, any personal data submitted by you is at your own risk.
We will not transfer your personal details to any third party for the purpose of direct marketing without your permission. We use certain third party service providers who may have access to your personal data so that they can provide services to us. When this occurs, we have a data protection compliant contract in place with these third parties.
If you provided your details through our website then our third party service providers; Moore Legal Technology who host our website and Kalexiko who manages our online strategy will have access to your details.
We may also disclose your Information to third parties where we are required to do so by law, or where it is necessary for the purpose of or in connection with legal proceedings or in order to exercise or defend legal rights.
Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Measuring Website Usage (Google Analytics)
We use Google Analytics software to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.
Google Analytics stores information about:
- the pages you visit
- how long you spend on each page
- how you got to the site
- what you click on while you’re visiting the site
We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data.
|_ga||This helps us count how many people visit the site by tracking if you’ve visited before||2 years|
|_gid||This helps us count how many people visit the site by tracking if you’ve visited before||24 hours|
|_gat||Used to manage the rate at which page view requests are made||10 minutes|
|_utma||Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to the site or to a certain page||2 years|
|_utmb||This works with _utmc to calculate the average length of time you spend on the site||30 minutes|
|_utmc||This works with _utmb to calculate when you close your browser||When you close your browser|
|_utmz||This tells us how you reached the site (for example from another website or a search engine)||6 months|
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party antivirus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party antivirus software or similar applications.
External Website Links & Third Parties
Social Media Usage
While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
Your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 2018. No fee will be payable unless the request is ‘manifestly unfounded or excessive’ or if we are providing ‘further copies’.
Resources & Further Information
- Overview of the General Data Protection Regulation (GDPR)
- General Data Protection Regulation (Regulation (EU) 2016/679) (the "GDPR")
- Privacy and Electronic Communications Regulations (PECR) 2003
- The Guide to the PECR 2003