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Privacy and Cookies Policy

Privacy Policy 

We are committed to respecting and protecting the privacy of our users and your personal data. 

This privacy and cookies policy (the “Privacy Policy”) is intended to inform you about how we gather, define, and utilise your personal data through the use of our website, including any data you may provide through this website when you make an enquiry about our service.

It applies to Information collected by us, or provided by you, when you visit our website  https://www.janes-solicitors.co.uk/ (the “Website”). 

This policy is intended to assist you in making informed decisions when using our Website. 

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations) are adhered to.

We may amend this privacy policy from time to time. Please visit this page if you want to stay up-to-date as we will post any changes here.

For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the "GDPR") our main establishment in based in London, UK. 

We will always comply with the General Data GDPR when dealing with your personal data.  Further details on the GDPR can be found at the website for the Information Commissioner (www.ico.gov.uk). 

For the purposes of the GDPR, we will be the “controller” of all personal data we hold about you. 

We use the following “processor” third party companies who process data that we hold about you:

  • Website management company: Kalexiko.  They process enquiries made by potential new clients via our website and monitor visits to our website for the purpose of improving our user experience.
  • Website domain hosting company:  Moore Legal Technology.
  • Hosted service provider: Advanced Legal.  They process and store all other information we may hold about you. 

Please read the privacy policy carefully so that you understand how and why we may process your personal data. 

Should you have any questions regarding our privacy policy please contact one of our senior partners, Robert Berg or David Janes who will do their best to address your questions.  Please direct your queries by email clearly marked “GDPR Enquiry” to: This email address is being protected from spambots. You need JavaScript enabled to view it. 

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

Lawful Basis for Processing your data 

PurposeLawful basis for processing
To register and process your enquiry via our website Necessary for our legitimate interests (to follow up your enquiry)
To manage our relationship with you Performance of a contract with you
Necessary to comply with legal obligations 
Necessary for our legitimate interests (to keep our records up to date and study how our customers use our services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, maintenance, support and hosting)  Necessary for our legitimate interests (administration, prevent fraud, supply of our business and network security)
Necessary to comply with legal obligations 
To use data analytics to improve our website, products/ services/ marketing, customer relationships and experiences  Necessary for our legitimate interests (develop our business, improve customer service)
To make suggestions and recommendations to you about services that may be of interest to you  Necessary for our legitimate interests (to develop services and grow our business)

 

If you are dissatisfied with any aspect of our privacy policy, you may have legal rights.  Please contact David Janes or Robert Berg in the first instance.  You also have a right to complain to the Information Commissioner’s Office (ICO), the UK’s supervising authority for data protection issues (www.ico.org.uk).  However, we would welcome the opportunity to try to assist you first.

 

Your Consent

 

By using our Website you consent to our collection and use of your Information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post an updated version of this Privacy Policy on our Website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

What we Collect

We may collect the following information:

  • Your name
  • Contact information including email address and phone number
  • Demographic information such as postcode
  • Other information relevant to enquiries made through our site

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping;
  • We may use the information to improve our services;
  • Where we have clearly stated and made you aware of the fact, and where you have given your express permission, except for where we have legitimate interests in doing so, we may use your details to send you information related to our services/products through a mailing list system. This is done in accordance with the regulations named above. 

How we use your personal data

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 
  • Where we need to comply with a legal or regulatory obligation.

Why do we collect your personal data?

We collect, use and disclose your personal data for a number of reasons, including:

  • to ensure that we can respond to any order enquiries or any queries and contact you if required or you request us to do so.
  • for storing your details (and updating them when necessary) on our database, so that we can contact you in relation to any query you have asked us to answer.
  • To administer our website for internal operations, including troubleshooting, data analysis, testing or research.
  • to ensure the effective operation of software and IT services used by us (including disaster recovery).
  • for other reasons with your consent.

Purposes for which we will use your personal data

 

We will only use your personal data for the purposes for which we collected it, unless we consider that we need to use it for another reason and provided that reason is compatible with the original purpose.  If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which permits us to do so.

 

Security and Retention of Data

 

Sharing Information with Third Parties

We are committed to ensuring that your information is secure. For this purpose, we will not hold your personal data for any longer than is reasonable. Further, we have taken reasonable steps to protect your information against unauthorised access and against unlawful processing, accidental loss, damage and destruction. Nevertheless, any personal data submitted by you is at your own risk.

We will not transfer your personal details to any third party for the purpose of direct marketing without your permission. We use certain third party service providers who may have access to your personal data so that they can provide services to us. When this occurs, we have a data protection compliant contract in place with these third parties. 

If you provided your details through our website then our third party service providers; Moore Legal Technology who host our website and Kalexiko who manages our online strategy will have access to your details.   

We may also disclose your Information to third parties where we are required to do so by law, or where it is necessary for the purpose of or in connection with legal proceedings or in order to exercise or defend legal rights. 

 

Use of Cookies

This website uses cookies to better understand the users’ experience while visiting the website. Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Measuring Website Usage (Google Analytics)

We use Google Analytics software to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

  • the pages you visit
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site

We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data.

Google Analytics sets the following cookies in accordance with Google’s privacy policy:-

Universal Analytics

NamePurposeExpires
_ga This helps us count how many people visit the site by tracking if you’ve visited before 2 years
_gid This helps us count how many people visit the site by tracking if you’ve visited before 24 hours
_gat Used to manage the rate at which page view requests are made 10 minutes

 

Google Analytics

NamePurposeExpires
_utma Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to the site or to a certain page 2 years
_utmb This works with _utmc to calculate the average length of time you spend on the site 30 minutes
_utmc This works with _utmb to calculate when you close your browser When you close your browser
_utmz This tells us how you reached the site (for example from another website or a search engine) 6 months

 

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party antivirus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party antivirus software or similar applications.

External Website Links & Third Parties

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the appropriate privacy policy applicable to the relevant website being used.

Social Media Usage

While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 2018. No fee will be payable unless the request is ‘manifestly unfounded or excessive’ or if we are providing ‘further copies’. 

If you would like a copy of the information held on you please email This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

Contact

 

If you have any queries in relation to the above please do not hesitate to write to us at Janes Solicitors, Cording House, 34/35 St James's Street, London, SW1A 1HD or email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Resources & Further Information

For expert legal advice and representation, call Janes Solicitors today 020 7930 5100 or complete our online enquiry form and one of our lawyers will be in touch as soon as possible.

We are there when you need us. Available seven days a week, you can call us on our out-of-hours service number on 07789 622 430.